Petomo●

Delete your account

You can request deletion of your Petomo account and its personal data without installing or signing in to the app.

Request by email

Email rasoul.b@vetomoclinic.com with the subject Petomo account deletion, preferably from the address you use for Petomo. Tell us the account email if it is different.

We will verify that the account belongs to you before deleting data. Do not send a password, sign-in code, identity document, or payment information.

Email a deletion request

Request in Petomo

  1. Open Petomo and sign in.
  2. Go to More → Account.
  3. Choose Request account deletion and confirm.

The request stops normal use of the account while it is processed. Uninstalling Petomo does not delete your account.

What happens to your data?

We review and remove your account profile, sign-in account, device registrations, personal journal entries, AI conversations, and uploaded photos or videos that are held only for your personal account.

Records already shared with a veterinary clinic may form part of its medical record. The clinic decides any required retention; deleting your Petomo account does not erase those records or other caregivers’ records. We explain any retained information, its reason and applicable retention period when responding to your request.

Limited security, legal and request-handling records may need to be retained. Deleted information in protected backups ages out under the backup retention schedule and is not restored to active use.

We aim to respond within one month. We will tell you if identity verification, a legal exception, or a complex request requires more time, and confirm when deletion is completed. The on-screen request confirmation is not a deletion-completed notice.